Privacy Policy

Last Updated: 22/09/2025

Loqta Auctions Organizing LLC (“Loqta Auctions,” “we,” “us,” “our,” or “the Company”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and protect information collected through our mobile application and related services (the “App”) provided by Loqta Auctions in the United Arab Emirates (“UAE”). By accessing or using the App, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the App.

1. Your Consent

By registering with and/or using the App, submitting information, or otherwise interacting with us, you explicitly consent to the collection, processing, and use of your information as described herein.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly, which may include:

Full name
Email address
Mobile phone number
Payment information (for subscriptions, deposits, service fees)
Address or location, insofar as needed for transaction or regulatory purposes

2.2 Non-Personal / Automatically Collected Information

Some information is collected passively or automatically and does not directly identify you. This may include:

Device type, operating system, model
IP address
App usage details (e.g. features used, pages/screens visited, timestamps)
Technical information such as browser type if accessed via web
Location data if required for certain services (only when you permit)

3. How We Use Your Information

We use the collected information for purposes including, but not limited to:

Creating and managing your account
Processing subscriptions, deposits, and service-fee payments
Facilitating car listings, auctions, sales and related optional services (inspection, documentation)
Communicating with you (customer support, service updates, confirmations)
Improving, maintaining, and monitoring our App and services
Complying with legal, regulatory and tax requirements in the UAE
Fraud detection, security and risk management

4. Sharing of Information

We do not sell or rent your personal information. We may share your information with:

Service providers and partners (e.g. payment processors, banks, documentation or inspection service providers) strictly to fulfill the services you request
Regulators or government authorities when required by UAE law
Internal staff or contractors as necessary for operations, under confidentiality obligations

We ensure any third parties we share information with are contractually bound to maintain confidentiality and only use your data for the purposes we authorize.

5. Data Retention

We retain personal data for as long as needed to fulfill the purposes for which it was collected, to comply with legal obligations, or as required by law. When data is no longer needed, we will either delete it securely or anonymize it so that it cannot be linked to you.

6. Your Rights

You have certain rights with respect to your personal information:

Access your information
Correction of inaccurate or incomplete data
Deletion of your personal information (subject to legal/regulatory requirements)
Withdrawal of consent (where applicable)

To exercise any of these rights, please contact us at support@loqtaauction.com or via +971 56 922 2775.

7. Children’s Privacy

Our services are not intended for anyone under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that such data has been collected without parental consent, we will take steps to delete it.

8. Security Measures

We implement security measures to protect your data, including encryption, access controls, and secure servers. However, no method of data transmission or storage is completely secure; we cannot guarantee absolute security, though we strive to protect your data to the fullest extent possible.

9. Cookies and Similar Technologies

While our App is mobile-first (not a website), we may use cookies, local storage or similar technologies in any web components or backend systems to:

Facilitate authentication and app operations
Provide a better, more personalized experience
Monitor performance and usage

You may disable or refuse these by adjusting your device settings, though some features of the App may not work properly if you do.

10. Updates to This Policy

We may revise this Privacy Policy as necessary to reflect changes in our practices or applicable law. When we do, we will update the “Last Updated” date above. Your continued use of the App after changes means you accept the new policy.

11. Contact Us

Loqta Auctions Organizing LLC
Support Email: support@loqtaauction.com
Phone: +971 56 922 2775